Last Updated: 30 August 2026

1. Introduction

UpwardTech ("UpwardTech", "we", "us" or "our") respects the privacy of our customers and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how UpwardTech collects, uses, stores, protects and discloses personal information when providing computer repairs, IT support, hardware and software services, remote support, onsite services and related products and services.

UpwardTech operates in New South Wales, Australia, and aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where those laws apply to us.

The Australian Privacy Principles establish requirements relating to the collection, use, disclosure, security, access and correction of personal information.

By using our services, contacting us, visiting our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

2. About UpwardTech

UpwardTech provides computer and technology-related services to residential and business customers.

Our services may include:

• Computer repairs and servicing
• Laptop and desktop repairs
• Hardware diagnostics
• Hardware installation and upgrades
• Software installation and troubleshooting
• Operating system installation and repairs
• Virus and malware removal
• Data backup and migration services
• Data recovery services
• Remote computer assistance
• Onsite technical support
• Computer setup and configuration
• Network and internet troubleshooting
• Printer and peripheral support
• Hardware and software sales
• Business IT support
• Technology consultation
• Other related technical services

Because computer repair may require access to a customer's device, files, accounts or operating system, UpwardTech takes particular care to minimise access to personal information and only access information where reasonably necessary to perform the requested service.

3. What Is Personal Information?

"Personal information" generally means information or an opinion about an identified individual, or an individual who can reasonably be identified from that information.

Depending on how you interact with UpwardTech, the personal information we collect may include:

​Contact Information

• • Full name
  • Business name
  • Residential or business address
  • Email address
  • Telephone or mobile number
  • Preferred method of contact

​Customer and Service Information

• • Service requests
  • Repair history
  • Quotes and invoices
  • Payment information
  • Product purchases
  • Warranty information
  • Device serial numbers
  • Device specifications
  • Operating system information
  • Diagnostic information
  • Technical support history
  • Communications with UpwardTech
  • Information provided during a service request

​Computer and Device Information

​When servicing a device, we may collect technical information such as:

• • Device make and model
  • Serial number
  • Hardware configuration
  • Operating system
  • Software configuration
  • Error messages
  • Diagnostic logs
  • Network configuration
  • IP addresses
  • Device identifiers
  • System performance information
  • Information required to diagnose or repair a technical problem

4. Information Stored on Customer Devices

Computer repair services are different from many other services because a customer's device may contain personal information belonging to the customer or third parties.

This information may include:

• Documents
• Photographs
• Videos
• Emails
• Contacts
• Internet browsing information
• User accounts
• Business records
• Financial documents
• Personal communications
• Application data
• Other files stored on the device

UpwardTech does not ordinarily require access to the contents of personal files to perform routine computer repairs.

Where access to files or user accounts is reasonably necessary to perform a requested service, UpwardTech will take reasonable steps to limit access to information that is relevant to the repair.

Customers should, where practical, advise UpwardTech if their device contains particularly sensitive or confidential information.

5. Passwords and Access Credentials

Some services may require access credentials, passwords, PINs or authentication information.

Where credentials are required, UpwardTech may request them solely for the purpose of providing the requested service.

Customers are encouraged to:

• Provide temporary passwords where possible;
• Change passwords after the completion of a service where appropriate;
• Avoid providing passwords that are not necessary for the requested service; and
• Use separate passwords for important accounts.

UpwardTech will not intentionally use customer passwords or credentials for purposes unrelated to the service being performed.

Where credentials are recorded for operational purposes, UpwardTech will take reasonable steps to protect them and remove them when they are no longer reasonably required.

UpwardTech will never intentionally request passwords for purposes unrelated to providing or supporting our services.

6. How We Collect Personal Information

UpwardTech may collect personal information directly from you when you:

• Contact us by telephone;
• Send us an email;
• Submit a website enquiry;
• Request a quote;
• Book a service;
• Purchase a product or service;
• Bring a device to us for servicing;
• Request onsite support;
• Request remote support;
• Communicate with our technicians;
• Complete a customer form;
• Participate in a promotion or referral program;
• Provide information during a repair;
• Communicate with us through social media or other online services; or
• Otherwise voluntarily provide information to us.

We may also receive information from third parties where reasonably necessary to provide a service.

For example, we may receive information from:

• A business customer;
• An authorised representative;
• A warranty provider;
• A manufacturer;
• A supplier;
• A referral partner;
• A payment provider; or
• A software or technology provider.

Where practical and appropriate, UpwardTech will collect personal information directly from the individual concerned.

7. Why We Collect Personal Information

UpwardTech collects personal information where reasonably necessary for our business operations and to provide services to our customers.

We may use personal information to:

• Respond to enquiries;
• Provide quotations;
• Schedule appointments;
• Provide computer repairs;
• Provide technical support;
• Diagnose technical problems;
• Communicate with customers;
• Process purchases;
• Process payments;
• Issue invoices and receipts;
• Manage warranties;
• Maintain service records;
• Provide customer support;
• Perform remote support;
• Perform onsite support;
• Provide data recovery services;
• Arrange delivery or collection of equipment;
• Provide information about requested products or services;
• Manage customer accounts;
• Maintain business records;
• Prevent fraud or misuse of services;
• Resolve disputes;
• Meet legal and regulatory obligations;
• Improve our products and services; and
• Protect our business, customers and property.

8. Information Collected During Computer Repairs

When a device is provided to UpwardTech for repair, we may collect technical information required to diagnose and resolve the problem.

This may include information generated by:

• Hardware diagnostic tools;
• Operating system diagnostic tools;
• Antivirus or security software;
• Manufacturer diagnostic utilities;
• System logs;
• Crash reports;
• Hardware monitoring tools; and
• Other legitimate diagnostic software.

Where possible, diagnostic information will be limited to information relevant to the requested service.

UpwardTech will not intentionally inspect personal files, photographs, emails or other private content unless doing so is reasonably necessary for the requested repair or the customer has expressly authorised such access.

9. Data Recovery Services

Data recovery services may require access to storage devices and the data contained on those devices.

By requesting a data recovery service, you acknowledge that technical access to the storage media may be necessary to determine whether data can be recovered.

UpwardTech will take reasonable steps to protect recovered information and restrict access to authorised personnel.

However, due to the nature of data recovery, UpwardTech cannot guarantee that:

• All data can be recovered;
• Recovered files will be complete;
• Recovered files will be usable;
• Data will not be corrupted; or
• The original storage device will remain functional.

Customers are responsible for ensuring they have appropriate backups of important information.

10. Data Backups and Data Migration

Where UpwardTech performs a backup, data transfer or migration service, we may temporarily hold copies of customer information.

This may include:

• Documents;
• Photos;
• Videos;
• Emails;
• User profiles;
• Application data;
• System settings; and
• Other customer files.

Copies created for a backup or migration service will generally only be retained for as long as reasonably necessary to complete the requested service, subject to legitimate business, legal, warranty or dispute-resolution requirements.

Customers should notify UpwardTech if there are particular files or categories of information that should not be copied.

11. Customer Responsibility for Backups

Customers are responsible for maintaining appropriate backups of important information.

While UpwardTech may offer backup and data recovery services, we do not guarantee that data will always be recoverable following:

• Hardware failure;
• Software failure;
• Accidental deletion;
• Malware or ransomware;
• Theft;
• Fire;
• Flood;
• Power failure;
• Physical damage;
• Failed storage media;
• Data corruption; or
• Other circumstances outside our reasonable control.

Customers should maintain independent backups of important information.

12. Payment Information

UpwardTech may collect information required to process payments and maintain financial records.

This may include:

• Transaction details;
• Invoice information;
• Payment method;
• Amount paid;
• Transaction date;
• Customer name; and
• Other information required for accounting purposes.

Where payment is processed through an external payment provider, payment information may be handled directly by that provider under its own privacy policy and security practices.

UpwardTech does not intentionally retain complete credit or debit card numbers unless reasonably necessary and legally permitted.

13. Website Information and Cookies

When you visit the UpwardTech website, certain technical information may automatically be collected.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring website;
• Pages visited;
• Date and time of access;
• Approximate geographic information;
• Website interaction information; and
• Other technical information generated during website use.

This information may be collected through server logs, cookies, analytics services and similar technologies.

Cookies may be used to:

• Maintain website functionality;
• Remember preferences;
• Improve website performance;
• Understand how visitors use the website;
• Measure website traffic; and
• Improve our online services.

You may be able to disable cookies through your browser settings. Some website functionality may not operate correctly if cookies are disabled.

14. Analytics and Third-Party Website Services

UpwardTech may use third-party services to help operate, analyse or improve its website and online services.

These services may include:

• Website hosting providers;
• Analytics providers;
• Email providers;
• Customer management systems;
• Appointment systems;
• Payment providers;
• Website security providers;
• Cloud storage providers;
• Communication platforms; and
• Other technology providers.

These providers may process information on behalf of UpwardTech.

Where third-party services are used, UpwardTech will take reasonable steps to select providers that provide appropriate security and privacy protections.

15. Disclosure of Personal Information

UpwardTech will not sell your personal information.

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• Employees and technicians;
• Contractors;
• IT service providers;
• Software providers;
• Cloud storage providers;
• Payment processors;
• Accountants and professional advisers;
• Insurance providers;
• Hardware manufacturers;
• Software vendors;
• Warranty providers;
• Delivery or courier providers;
• Business partners;
• Legal advisers;
• Government agencies;
• Law enforcement authorities; or
• Other parties where authorised or required by law.

We will only disclose information where there is a legitimate reason to do so, such as providing the requested service, operating our business, complying with legal obligations or protecting our legitimate interests.

16. Disclosure of Information to Overseas Recipients

Some technology, cloud, software, payment, hosting, communication and other service providers used by UpwardTech may operate outside Australia.

As a result, personal information may potentially be stored or processed outside Australia.

The countries in which information may be processed will depend on the providers and services used by UpwardTech at the relevant time.

Where reasonably practical, UpwardTech will take appropriate steps to assess the privacy and security practices of relevant third-party providers.

Because the providers used by a technology business may change over time, UpwardTech does not represent that personal information will only ever be stored or processed in Australia.

17. Security of Personal Information

UpwardTech takes reasonable steps to protect personal information from:

• Misuse;
• Interference;
• Loss;
• Unauthorised access;
• Unauthorised modification; and
• Unauthorised disclosure.

Depending on the circumstances, security measures may include:

• Password protection;
• Access controls;
• Authentication measures;
• Encryption;
• Secure cloud services;
• Malware protection;
• Firewall protection;
• Secure data transfer;
• Physical security measures;
• Restricted access to customer equipment;
• Secure disposal of information; and
• Staff or contractor privacy procedures.

No method of storing or transmitting information over the internet can be guaranteed to be completely secure.

Accordingly, while UpwardTech takes reasonable security measures, we cannot guarantee the absolute security of personal information.

18. Access to Customer Devices

When a customer leaves a computer, laptop, hard drive or other device with UpwardTech, the device may be physically accessed by authorised technicians for the purpose of providing the requested service.

Access may include:

• Logging into the operating system;
• Running diagnostic software;
• Installing software;
• Removing malicious software;
• Accessing system settings;
• Testing applications;
• Accessing files where reasonably necessary;
• Creating backups;
• Copying data where authorised; and
• Performing other technical activities necessary to complete the repair.

UpwardTech will take reasonable steps to ensure that access is limited to what is required to perform the service.

19. Remote Computer Support

Remote support may require UpwardTech or an authorised technician to connect to a customer's computer using remote-access software.

Before a remote session is established, the customer will generally be required to authorise or initiate the connection.

During a remote support session, a technician may be able to view:

• The customer's desktop;
• Applications;
• System settings;
• Error messages;
• Files or folders visible on screen; and
• Other information accessible through the remote connection.

Customers should close private applications, documents and websites that are not relevant to the support request before allowing remote access.

UpwardTech will use remote access only for legitimate support purposes.

Remote access sessions should be terminated when the requested service has been completed.

20. Third-Party Software

Computer repairs may require the installation or use of third-party software, including:

• Operating systems;
• Security software;
• Diagnostic software;
• Remote support software;
• Drivers;
• Manufacturer utilities;
• Backup software; and
• Other applications.

Third-party software is generally governed by the terms and privacy policies of its respective provider.

UpwardTech is not responsible for the privacy practices of third-party providers outside our reasonable control.

21. Marketing and Communications

UpwardTech may use personal information to communicate with customers about:

• Existing services;
• Service updates;
• Quotes;
• Repairs;
• Products;
• Promotions;
• New services;
• Customer offers; and
• Other information relevant to our business relationship.

Where required by law, UpwardTech will obtain consent before sending direct marketing communications.

You may request that we stop sending marketing communications at any time.

If you unsubscribe from marketing communications, we may still contact you regarding important matters relating to an existing service, repair, purchase, account, warranty or other business transaction.

22. Referral Programs

UpwardTech may operate customer or business referral programs.

Where a customer refers another person to UpwardTech, we may collect information necessary to identify and process the referral.

Customers should only provide another person's personal information where they have appropriate authority or consent to do so.

Referral information may be used to:

• Identify the referrer;
• Contact the referred customer;
• Process the referral;
• Provide referral benefits;
• Maintain referral records; and
• Prevent fraudulent or duplicate referrals.

23. Retention of Personal Information

UpwardTech will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Certain information may need to be retained for longer periods because of:

• Tax requirements;
• Accounting requirements;
• Warranty obligations;
• Legal requirements;
• Insurance requirements;
• Dispute resolution;
• Business records;
• Customer service history; or
• Other legitimate business purposes.

When personal information is no longer reasonably required, UpwardTech will take reasonable steps to securely destroy, delete or de-identify it.

24. Disposal of Customer Devices

Where UpwardTech is authorised to dispose of, recycle, sell or otherwise handle a customer's unwanted device, reasonable steps will be taken to protect customer information.

Customers remain responsible for ensuring that important personal information has been backed up and removed from a device where appropriate.

Where practical, UpwardTech may securely erase storage media before disposal or reuse.

However, customers should not rely solely on UpwardTech to remove sensitive information unless secure data destruction has specifically been requested and agreed upon.

25. Accuracy of Personal Information

UpwardTech takes reasonable steps to ensure that personal information we collect, use or disclose is accurate, complete and up to date where appropriate.

Customers are encouraged to notify us if their information changes.

If you believe that information we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected.

26. Accessing Your Personal Information

You may request access to personal information that UpwardTech holds about you, subject to applicable laws and any relevant exceptions.

Requests should be made in writing and should include enough information for us to identify you and locate the relevant information.

We may need to verify your identity before providing access to personal information.

Where permitted, we will generally provide access in a reasonable timeframe.

In certain circumstances, we may be unable to provide access or may provide only limited access where permitted or required by law.

If access is refused, we will generally explain the reason for the refusal where permitted.

27. Correcting Your Personal Information

If you believe that personal information held by UpwardTech is inaccurate, incomplete, misleading or out of date, you may request that we correct it.

We may ask you to provide information supporting the requested correction.

If we agree that information should be corrected, we will take reasonable steps to correct it.

28. Anonymity and Pseudonymity

Where reasonably practical, you may interact with UpwardTech anonymously or using a pseudonym.

However, anonymity or pseudonymity may not be practical where we need to:

• Provide a repair service;
• Create an invoice;
• Process a payment;
• Provide a warranty;
• Deliver equipment;
• Arrange an onsite appointment;
• Comply with legal requirements; or
• Protect our business against fraud or misuse.

29. Sensitive Information

UpwardTech does not generally require sensitive information to provide computer repair services.

We ask customers not to provide sensitive personal information unless it is reasonably necessary for the requested service.

Sensitive information may include information relating to:

• Health;
• Race or ethnic origin;
• Political opinions;
• Religious beliefs;
• Sexual orientation;
• Criminal records; or
• Other information legally classified as sensitive.

If sensitive information is inadvertently provided to us, we will handle it in accordance with applicable privacy laws.

30. Children's Privacy

UpwardTech does not knowingly seek to collect personal information from children unless reasonably necessary to provide a requested service and appropriate consent or authority exists.

Where a parent or guardian engages UpwardTech on behalf of a child, the parent or guardian may contact us regarding the child's personal information.

31. Unsolicited Personal Information

If UpwardTech receives personal information that we did not solicit, we will assess whether we could have collected that information under applicable privacy laws.

Where the information is not reasonably necessary for our functions or activities and applicable law requires it, we may securely destroy or de-identify the information.

32. Data Breaches

UpwardTech takes reasonable steps to prevent unauthorised access to personal information.

If a data breach occurs, we will assess the incident and take reasonable steps to contain, investigate and remediate the breach.

Where applicable, UpwardTech will comply with Australia's Notifiable Data Breaches scheme and other relevant legal requirements.

If a breach is likely to result in serious harm and notification is legally required, affected individuals and the relevant regulator may be notified in accordance with applicable law.

33. Third-Party Links

The UpwardTech website may contain links to third-party websites.

These websites operate independently from UpwardTech and may have their own privacy policies.

UpwardTech is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policy of any third-party website before providing personal information.

34. Social Media

UpwardTech may operate or maintain social media profiles.

Interactions with UpwardTech through social media platforms may be subject to the privacy policies and terms of those platforms.

Information voluntarily provided through social media may be visible to the platform or other users depending on your privacy settings.

UpwardTech will handle information received through social media in accordance with this Privacy Policy where applicable.

35. Business Customers

Where UpwardTech provides services to businesses, information relating to employees, contractors, directors, customers or other individuals may be provided to us by the business customer.

The business customer is responsible for ensuring that it has appropriate authority to provide such information to UpwardTech.

UpwardTech will generally use that information only as reasonably necessary to provide the requested service or for another authorised purpose.

36. Employee and Contractor Information

UpwardTech may collect personal information relating to employees, contractors and prospective employees.

This information may include:

• Contact details;
• Identification information;
• Employment history;
• Qualifications;
• Tax and payroll information;
• Banking information;
• Emergency contact information; and
• Other information reasonably required for employment or contracting purposes.

Employee records may be subject to specific exemptions or requirements under Australian privacy laws.

37. Changes to This Privacy Policy

UpwardTech may update this Privacy Policy from time to time to reflect:

• Changes in our services;
• Changes in technology;
• Changes to our information-handling practices;
• Changes to applicable laws;
• Changes to third-party service providers; or
• Improvements to our privacy practices.

The latest version will be published on the UpwardTech website.

We recommend reviewing this Privacy Policy periodically.

The "Last Updated" date at the beginning of this document indicates when the policy was most recently reviewed or updated.

The OAIC recommends that privacy policies remain current and reflect an organisation's actual information-handling practices.

38. Privacy Complaints

If you believe that UpwardTech has mishandled your personal information or breached applicable privacy obligations, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Privacy complaints should include:

• Your name;
• Your preferred contact details;
• A description of the issue;
• Relevant dates;
• Details of the information involved; and
• Any supporting information you believe may assist our investigation.

We will review the complaint and respond within a reasonable timeframe.

We may request additional information where necessary to investigate the complaint.

39. Contacting UpwardTech

For privacy enquiries, requests for access or correction, or privacy complaints, please contact:

UpwardTech

Email: contact@upwardtech.com.au

Website: https://www.upwardtech.com.au

Location: New South Wales, Australia

Please mark privacy-related correspondence as "Privacy Enquiry" where appropriate.

40. Complaints to the Office of the Australian Information Commissioner

If you are not satisfied with our response to a privacy complaint, or you believe your privacy concerns have not been appropriately addressed, you may contact the Office of the Australian Information Commissioner (OAIC).

The OAIC is Australia's independent privacy regulator.

You can obtain information about privacy complaints and your privacy rights through the OAIC website.

You may contact the OAIC through its official website:

https://www.oaic.gov.au/

41. Australian Privacy Principles

Where the Privacy Act 1988 applies to UpwardTech, this Privacy Policy is intended to support our compliance with the Australian Privacy Principles, including requirements concerning:

• Open and transparent management of personal information;
• Anonymity and pseudonymity;
• Collection of personal information;
• Unsolicited personal information;
• Notification of collection;
• Use and disclosure;
• Direct marketing;
• Cross-border disclosure;
• Government identifiers;
• Data quality;
• Data security;
• Access; and
• Correction.

The Australian Privacy Principles comprise 13 principles governing the handling of personal information by covered entities.

42. Your Continued Use of Our Services

By continuing to use UpwardTech's website, products or services after this Privacy Policy has been updated, you acknowledge that you have had an opportunity to review the updated policy.

Nothing in this Privacy Policy is intended to exclude, restrict or override any rights or protections that cannot legally be excluded, restricted or overridden under Australian law.

43. Important Notice

This Privacy Policy has been prepared as a general business privacy policy for UpwardTech and is intended to describe our general approach to handling personal information.

It should be reviewed against UpwardTech's actual business practices, software providers, cloud services, payment providers, website technologies, data retention procedures and contractual arrangements.

Where there is any inconsistency between this Privacy Policy and a mandatory requirement of Australian law, the applicable law will prevail.